Impact of Electronic Government Procurement (e-GP) System on Procurement Efficiency: A Case Study of Smadrup Jongkhar Dzongkhang

Abstract

This research investigates the impact of the Electronic Government Procurement (eGP) system on procurement efficiency in Samdrup Jongkhar Dzongkhag, focusing specifically on time efficiency and transparency. Data was collected from procurement officers, engineers, gups, and bidders within Samdrup Jongkhar Dzongkhag, including Thromde, Gewogs, and educational institutions, through online survey questionnaires. The questionnaire is divided into two sections: Section A gathers respondents’ personal opinions on the effectiveness of the e-GP system using a Likert scale, while Section B assess user experiences with the system through a frequency-based scale, highlighting challenges and potential areas for improvement. Out of 66 targeted respondents, 61 valid responses were obtained, yielding a response rate of 92%. Data were analyzed using Microsoft Excel, employing descriptive statistics such as frequencies, percentages, and mean scores. The findings reveal that the e-GP system significantly enhances transparency and efficiency (M=4.07), though challenges regarding user training remain a critical concern (M=2.77). Consequently, the study recommends strengthening capacity-building programs and improving technical support to optimize the systems effectiveness within Bhutans procurement landscape.